Frequently Asked Questions
Everything you need to know about fueling your fitness journey with MYFITNESS.
How do I ensure the freshness of the products I receive?
At MYFITNESS, we maintain strict temperature-controlled warehousing and use vacuum-sealed packaging to ensure every item reaches you at peak nutritional value and freshness.
What is your shipping policy for perishable items?
We offer expedited 24-48 hour shipping on all orders to minimize transit time. Orders are processed Monday through Thursday to avoid weekend delays in courier facilities.
Are your products suitable for specific dietary restrictions?
We provide a wide range of gluten-free, vegan, and keto-friendly options. Please check the detailed ingredient list and allergen warnings available on each product page.
What should I do if my order arrives damaged?
If your package is compromised or damaged during transit, please take a photo and contact our support team within 24 hours. We will issue a full refund or send a replacement immediately.
Can I modify or cancel my order after it has been placed?
To ensure rapid delivery, we begin processing orders within one hour. If you need to make changes, please contact our live chat immediately, though we cannot guarantee changes once the shipment is labeled.
Do you offer subscription plans for regular deliveries?
Yes, our 'Fit-Ship' subscription allows you to schedule recurring deliveries every 2, 4, or 6 weeks, saving you 15% on every order.